XTB Leverages AI to Enhance Client Support and Technology
XTB, a global fintech leader, has introduced the latest advancements in AI and proprietary technology. The company has announced an AI-powered chat feature to streamline customer support and enhance broker efficiency.
About AI-Powered Chat Feature
XTB is developing an AI-powered chat system to handle basic client inquiries. This feature allows customer service teams to dedicate more time to complex issues. It will enhance efficiency and service quality. The AI tools currently handle nearly 100,000 monthly queries. It showcas their scalability and effectiveness.
Broader AI Integration at XTB
In late 2023, XTB established a dedicated AI team within its Technology and Product Department. This team has driven several enhancements, including:
- Client Onboarding and Account Migration: Streamlined processes for faster and smoother transitions.
- Voice-of-Customer System: Utilizes AI for sentiment analysis, enabling swift and targeted responses to customer feedback.
These advancements have significantly improved customer service and operational efficiency.
Effects on Users
This update will have these effects on users:
Improved Customer Support for Brokers
With the AI-powered chat feature handling basic inquiries, brokers can expect quicker resolutions to routine questions. This allows them to focus on more complex trading and operational issues.
Streamlined Account Setup and Management
XTB’s AI-driven onboarding and account migration tools simplify these processes for brokers. This reduces the time and effort required to onboard new clients or manage account transitions.
Better Insights through Sentiment Analysis
The AI-driven voice-of-customer system helps brokers by analyzing client feedback and identifying concerns in real-time. This allows brokers to address issues proactively and improve their services based on client needs.
Access to Advanced Financial Products
Brokers can leverage XTB’s multi-currency virtual wallet and automated investment plans to offer more robust financial solutions to their clients. These tools improve transactional efficiency and diversify investment opportunities.
Reliable and Scalable Technology
With over 50% of XTB’s workforce focused on technology, brokers benefit from a reliable and continuously evolving platform. This ensures seamless operations and access to advanced tools for trading and client management.
About XTB
XTB is a global fintech company. It specializes in trading and investment products. It offers access to over 5,800 financial instruments, including CFDs on currency pairs, commodities, indices, cryptocurrencies, stocks, and ETFs. The company has expanded its presence to 13 countries, including the UK, Germany, France, and Chile. XTB aims to enhance the trading experience for its global clientele.
Summing Up
XTB continues to prioritize innovation through AI and proprietary technology. These advancements improve customer experience and solidify XTB’s position as a leading global fintech provider.
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