Broadridge Rolls Out Agentic AI at Institutional Scale
Broadridge Financial Solutions, Inc. (NYSE: BR) has launched its agentic AI capabilities in production. These AI tools autonomously analyze, prioritize, and resolve operational exceptions across capital markets and wealth management workflows. They don’t need constant human input.
Capabilities Now Live
The AI handles several production workflows under human supervision. It ensures oversight, auditability, and regulatory control:
- Automated trade fails management and break resolution.
- Account opening and maintenance.
- Real-time valuation exception handling.
- Customer inquiry automation.
- Email workflow processing, in partnership with DeepSee.
- Additional agents are being implemented and will be announced soon.
Deployment Options for Firms
Broadridge offers two paths:
Managed Services Model
This end-to-end service combines expertise, staffing, and AI. New clients see up to 30% cost reduction on deployment, with more savings as AI improves.
Platform Integration
Firms can integrate via open-standard APIs into their own systems, accessing the same production-grade tools.
Both rely on Broadridge’s financial services data ontology.
How the Platform Works
The AI agents use real-time data and context to analyze issues, prioritize exceptions, and start resolutions. It cuts manual work and lets humans focus on complex tasks, client service, and risk reduction.
Four Integrated Layers
Data Layer: Normalized, trusted foundation from the ontology.
API Layer: Open integration with Broadridge products and third parties.
Workstation Layer: Real-time visibility into queues, exceptions, and actions.
Agentic Intelligence Layer: Turns visibility into decisions and actions.
Broadridge aims to share core ontology elements as an open resource to reduce data fragmentation industry-wide.
About Broadridge
Broadridge Financial Solutions provides technology and communication solutions for the financial services industry. It contributes to investor communication, proxy voting, and post-trade processing. Also, the company supports banks, brokers, and asset managers with tools that power capital markets and wealth management processes.
Wrapping Up
This launch prepares Broadridge to drive operational efficiency in finance through scalable, controlled agentic AI. It will benefit managed clients and self-deploying firms.
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